Overview
Royal de Versailles Jewellers is recognized as one of the world’s foremost fine jewellery and watch purveyors. With the philosophy that jewellery should be incorporated into everyday wear, Royal de Versailles Jewellers carries unique pieces that suit every style and occasion. Providing the very best in quality, service and selection, Royal de Versailles Jewellers has become a destination for those with impeccable taste. Our foundation has been built on the belief that each piece of jewellery must be created with extreme precision and care.
We are seeking a full time Customer Service Representative to join our team in Toronto. You will be responsible for in-store retail sales in a luxury retail environment. Candidates with experience in jewellery, luxury retail or lifestyle brands will be prioritized.
Responsibilities
- Identify and assess clients needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools and procedures
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Assist with repairs and orders for items being sold and distributed within the store
- Professional demeanor
- Manage large amounts of incoming calls
- Greet customers warmly and ascertain problem or reason for calling Answer questions about warranties or terms of sale
- Suggest solutions when a product malfunctions
Qualifications
- Proven customer support experience
- Minimum of 3 to 5 Years of Customer Service
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- A goal achiever; working individually and part of a team to achieve the store success
- Upbeat, positive candidate with previous retail customer service experience
- Point-of-Sale In-store experience
- Detail oriented
- A goal directed achiever equally happy working individually and as part of a team in support of achieving store goals.
Our Commitment to our Associates: We are in the business of building long-term relationships with our clients and associates alike. Serious applicants please apply below and attach your resume for consideration.