Royal de Versailles Jewellers is recognized as one of the world’s foremost fine jewellery and watch purveyors. With the philosophy that jewellery should be incorporated into everyday wear, Royal de Versailles Jewellers carries unique pieces that suit every style and occasion. Providing the very best in quality, service and selection, Royal de Versailles Jewellers has become a destination for those with impeccable taste. Our foundation has been built on the belief that each piece of jewellery must be created with extreme precision and care.
We are seeking a full time Customer Service Representative to join our team in Toronto. You will be responsible for in-store retail sales in a luxury retail environment. Candidates with experience in jewellery, luxury retail or lifestyle brands will be prioritized.
Identify and assess clients needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools and procedures
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Assist with repairs and orders for items being sold and distributed within the store
Manage large amounts of incoming calls
Greet customers warmly and ascertain problem or reason for calling Answer questions about warranties or terms of sale
Suggest solutions when a product malfunctions
Proven customer support experience
Minimum of 3 to 5 Years of Customer Service
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
A goal achiever; working individually and part of a team to achieve the store success
Upbeat, positive candidate with previous retail customer service experience
Point-of-Sale In-store experience
A goal directed achiever equally happy working individually and as part of a team in support of achieving store goals.
Our Commitment to our Associates: We are in the business of building long-term relationships with our clients and associates alike. Serious applicants please apply below and attach your resume for consideration.